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AI Chatbot Platform

A multi-platform support chatbot that plugs into a company's existing knowledge base and actually answers from it — deployed across web widget, WhatsApp, and Slack from one shared conversation engine.

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What Was Built

  • RAG pipeline grounded in the client's docs and support tickets, with retrieval-quality evals before launch
  • Unified conversation engine shared across web widget, WhatsApp, and Slack integrations
  • Human handoff flow for anything outside the bot's confidence threshold
  • Usage and deflection-rate dashboard so the support team can see what the bot is actually doing

Technologies Used

PythonLangChainOpenAI APIVector DatabasesFastAPI

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